FAQ + SHIPPING

ORDER PROCESSING

IF YOU NEED EXPEDITED SHIPPING PLEASE EMAIL US!  Please allow 3-5 business days for your order to be processed and filled. This lead time does not include the shipping time!!! We are not responsible for incorrect addresses, please make sure you double check your billing and shipping addresses if using google auto fill or paypal and before placing your order.  Please note some carriers may experience delays beyond our control during peak seasons

SOY + COCONUT WAX CANDLES

Our wax is an in house blend of domestically grown soy + coconut and is completely free of paraffin. This means our wax is plant based, vegan, and perfect for folks who are sensitive to scented candles. We use cotton wicks with recycled paper filaments for a clean lead free burn 

*All of our containers are reusable and recyclable when cleaned.

FRAGRANCES

We use a mixture of Essential oils, botanical isolates, and clean synthetic fragrances.  Our fragrance oils are Phthalate and Paraben free and body safe.  

PROPER CANDLE CARE

Always place your candle on a level, fire resistant surface and away from windows or drafts.  Do not leave unattended.  Candles should burn for 3-4 hours with each use.  If a candle is extinguished before the wax pool melts to all edges of the container it will tunnel.  To ensure maximum burn time we recommend trimming your wick to ¼” with a wick trimmer or nail clippers before each use when the wax and wick are firm, and letting the candle create a full melt pool with each use. Jars and tins will become very hot during the burn period, please avoid injury by waiting until the candle has been extinguished and cooled before handling.

To extinguish, use a candle snuffer or gently pinch the wick between damp finger tips.  Avoid blowing the wick out as you may accidentally blow hot wax onto yourself or another surface.  Do not try to extinguish or contain smoke using the metal lid, doing so will cause your candle wax to crater and your candle may not burn properly the next time, or will produce weaker fragrance output.

Some wax may cling to the sides or along the bottom of the jar after your candle burns down, that is ok.  To reuse your jar you can fill it with boiling water to melt any leftover wax and let sit until the wax solidifies on the surface and can be disposed of.  Wipe your jar out with isopropyl alcohol and a paper towel (vegetable wax will easily be broken down by alcohol) to remove any final residue. Jars are dishwasher safe.

BURN TIMES

Travel Tin: burns approximately 24 hrs.

8oz Jar: burns approximately 40 hrs.

INCENSE CARE

Place incense cone on a heat resistant, non combustible surface. We recommend adding a little salt or sand to the burner to allow for better air flow under the cone and protect the surface. Light the tip of the cone and wait for a FULL 15-20 seconds before blowing out. Cone tip should glow red and smoke should be visible. If the cone does not stay lit, re-light and start again. Cone may not burn all the way down to the very bottom.

Do not handle the incense cone once lit. Surface or burner may also become hot, so be sure to allow the surface to cool before handling. Each cone will produce aromatic smoke for about 15-20 minutes. Do not leave unattended. Store cones in closed container when not in use. Best if used within 6-8 months of purchasing.

RETURN POLICY AND SHIPPING

Our current lead time is 3-5 business days for production and 2-3 days for priority shipping to reach you. We package everything with care, but if something arrives damaged please reach out to us at: shop@particlegoods.com.  To process a damage claim we must receive photos of the damaged item/s, the packaging it was shipped in and your order number so we can quickly work to replace it.

Free shipping options will be shipped via the least expensive carrier option. If you need expedited shipping please choose priority/3day/express. Lead times are separate from shipping time.

Unused candles may be returned within 14 days of purchase. Shipping is non-refundable and we are not responsible for return shipping costs, including exchanges.  Choosing a scent online can be tricky, we get it!  If you’d like to sample the scents we offer before committing, we suggest purchasing our sample tealights or sample perfumes.  **We are unable to accept returns on fragrance rollers for sanitary reasons.**

WHOLESALE

We offer a variety of wholesale options including resale, private labeling, and custom work. To access our wholesale pricing and information please create an account and then email us at: wholesale@particlegoods.com so we can activate your wholesale status.

Orders can be placed via the website, and we offer several flexible payment options including Afterpay.  We look forward to working with you!