Kindly review our Holiday Shipping Policy before reaching out.

If you don't see your question answered there, fill out the form below and we will get back to you as soon as we are able.

Here's answers to our most common questions:

When will my order ship?

Please allow 3-5 business days for your order to be processed and filled. This lead time does not include the shipping time! Please note some carriers may experience delays beyond our control during peak seasons and inclement weather.

I have an issue with my order/my order didn't arrive

Please visit our shipping section to review our shipping lead times, returns policy, and how to file a claim for lost/stolen packages.

Why won't my candle stay lit?

If you are experiencing burn issues, please view our candle care + burn instructions before reaching out.

Do you ship internationally?

At this time, we are not shipping internationally. View our list of Retailers here

Do you offer your products for wholesale?

Yes! Please fill out our wholesale application and we’ll be in touch.